Remote support & diagnostics | AskUI
A machine down in the field stops earning until someone reaches it.
Reproduce the fault, capture the state and run the fix remotely, with a decision log for every step taken.
Remote session Decision log per run Escalates to a human
WHO THIS IS FOR
Service, support and field operations
HOW IT WORKS TODAY
A support ticket becomes a site visit, or a phone call where somebody describes a screen to somebody else. Either way the machine is idle.
How it works
The agent does what the person does.
01
Connect to the unit.
The agent works over the remote session the same way a technician would.
02
Reproduce and capture.
The fault state is captured as it appears, not as it was described second-hand.
03
Apply the known fix, or escalate.
A documented remedy runs and is verified. Anything outside it goes to a person with the evidence attached.
WHAT A RUN LEAVES BEHIND
Every run ends in something you can hand over.
- A ticket note with the screenshots that support it
- A verified fix, or a clean escalation
- A repeatable procedure the next occurrence reuses
WHERE THIS IS THE WRONG TOOL
The limits, stated up front.
- Requires remote access to the unit — this does not replace physical service
- Novel faults are diagnosed by people; the agent handles the known ones and gathers evidence for the rest
We publish the limits because a claim you can check is worth more than one you cannot.
PROOF
Ask us for a run against your own system. We scope it with you and show the report it produces, on your environment rather than a demo.
WHERE IT LANDS
Industrial & Manufacturing Machine HMI, SCADA and line acceptance
Rail & Transportation Ticketing, dispatch and passenger systems
Automotive Infotainment, cluster and cockpit HMI
NEXT STEP
See it on your own systems.
We scope the trial with you and run it on your real environment. A person answers, within one business day.
- Scoped with you first A short call about targets, scale and deployment.
- Terms agreed before the start Scope and conversion terms in writing, up front.
- Nothing leaves your perimeter On-premise and air-gapped deployment. ISO 27001, GDPR.